Please read our Fees Policy below. You can also read our FAQS here, or ask us a question using the 'Contact' link in the menu.
Whilst we understand that there may be times when your child is unable to attend our clubs for various reasons, this outlines our policy on charging parents.
We require parents to give a minimum of 2 weeks’ notice if their child is to cease attending our clubs so that invoices can be settled and numbers can be readjusted in the setting.
Bookings for our clubs are binding eg. if you book a Tuesday place for your child, this will be for the whole term.
Payments should be made in advance before the start of term. We encourage parents to pay via bank transfer using the reference provided to:
Payee Name: Pins & Needles Club Ltd
Bank: Starling Bank
Sort code: 60-83-71
Account number: 10201904
Alternatively parents can pay by childcare vouchers. Please contact us by emailing email@example.com to let us know you would like to pay this way and we will send you our code if we are registered with that childcare voucher provider.
If payment is not received by half-term, parents forfeit their child’s place with immediate effect, until payment is received, as there is often a waiting list. You will be informed by email.
If payment is still not received by the end of term, we would then forward your account to a debt collection agency to recover the debts. Please be aware that this can negatively impact your credit rating.
Responsibility for payment
The responsibility for payment of fees, charges and penalties lies at all times with the person who has made the booking. Failure by Pins & Needles to make a written or verbal request for payment of fees does not constitute an excuse or reason for late or non-payment.
Non- exceptions to the payment
If a parent chooses to take their child on holiday during term time, they will still be expected to pay full price for the sessions their child would miss as their place will still be kept for them.
If your child is absent from a club due to illness, they will be expected to pay full price for the sessions their child would miss as their place will still be kept for them.
If your child is absent from school on an educational visit or a school residential visit, they will still be expected to pay full price for the sessions their child would miss as their place will still be kept for them.
Exceptions to the payment
If the school is closed for any reason, i.e. enforced snow closure, or if a session is cancelled, there will be no charge to the parent and their place will be kept for them. Pins & Needles will either add an extra catch-up session or credit/refund for the cancelled session.