Question 1

Does my child need to have any sewing experience?

Accepted Answer

No. We tailor the projects so that, regardless of ability level, every child gets to complete their project. More experienced sewists will be able to be more creative with their project, while beginners will stick closely to the instructions and guidance from the teacher.

Question 2

Does my child need to bring anything to the club or workshop?

Accepted Answer

There's no need to bring anything. All materials and equipment will be supplied.

Question 3

What if my child is ill on the day?

Accepted Answer

Please contact us as soon as possible to let us know.
 
For workshops, we are happy to offer your child a catch-up workshop (subject to availability) or a 50% refund of the fee.
 
For school clubs, we are unable to offer any catch-up sessions or refunds for any missed sessions due to illness.

Question 4

What is your refund policy?

Accepted Answer

For school clubs, we only refund for missed sessions if we or the school cancel the whole session. We do not refund for missed sessions due to school trips or illness. Please see our Fees Policy for school clubs here

For workshops, we require 7 days notice to cancel a workshop for a full refund. If it is less than 7 days until your workshop, we would be happy to offer an alternative workshop (subject to availability) at no extra cost or a 50% refund.

Question 5

What if Pins & Needles cancels the workshop?

Accepted Answer

A full refund will be issued for any cancelled workshops or clubs.

Question 6

Where is your data protection policy?

Accepted Answer

Please visit this link for our full data protection policy.

Question 7

What qualifications and certifications do your teachers hold?

Accepted Answer

All our teachers hold DBS enhanced checks and are first aid trained.

FAQS