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FAQS
If your question isn't answered here, please get in touch using the Contact link above
Frequently asked questions
CLUBS & WORKSHOPS
PARTIES
For school clubs, we only refund for missed sessions if we or the school cancel the whole session. We do not refund for missed sessions due to school trips or illness. Please see our Fees Policy for school clubs here (https://www.pinsandneedles.club/fees-policy)
For workshops, we require 7 days notice to cancel a workshop for a full refund. If it is less than 7 days until your workshop, we would be happy to offer an alternative workshop (subject to availability) at no extra cost or a 50% refund.
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